CAN I PURCHASE FROM TRESFERESHOP?
Everyone can purchase from TRESFERESHOP (only fiscal receipts are issued)
WHAT IS THE MINIMUM ORDER?
There is no minimum order amount
HOW CAN PAYMENT BE MADE?
Payment can be made by cash on delivery to the courier or by bank check (no additional fees), by credit cards, or with PayPal
WHAT ARE THE SHIPPING COSTS?
Shipping costs are indicated on the website before confirming the order:
ITALY: FREE for orders over €19.00 For orders under €19.00 a shipping fee of €4.90 will be applied
EUROPE: €6.90
IS EVERYTHING DELIVERED TO ME?
if everything is delivered
CAN I ADD MERCHANDISE TO AN ORDER ALREADY SENT?
No, it is not possible
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Shipping is expected within 48 working hours except for possible delays due to a high volume of orders. You can track the order status on your profile. (Card payments have priority). The order has been shipped when the status shows COMPLETED.
You will receive a subsequent email/SMS from the shipping courier with the tracking number, which can be used to manage the delivery.
IS THE PRICE FOR 1 PIECE OR FOR THE ENTIRE PACKAGE?
Always referring to the package, whether single or multiple pieces
WHERE DO WE SHIP?
We ship to countries that are part of the EUROPEAN UNION. NOT to the UK, Canary Islands, Switzerland, Madeira.
ARE WE NOTIFIED BY THE COURIER?
We do not handle phone notifications to avoid additional charges.
When the courier picks up the package, they automatically send an email and/or SMS with the tracking shipment number and the delivery time window. It is also possible to arrange a PICKUP POINT near your address.
HOW TO CONTACT US
We are always available to assist you. For any questions, suggestions, or requests, please contact us using the following methods:
Email: If you prefer communication via email, you can send us a message at sales@filatitresfere.com. We strive to respond to all emails as quickly as possible.
WhatsApp: If you want a quick response, our customer service is also active on WhatsApp. The details to contact us via WhatsApp are available here.
We want to ensure that your experience with us is the best possible. Do not hesitate to contact us; we will be happy to help you.
BATHROOMS AND COLORED TOILETS
Items (including variants) have HD photos without filters; just click on the image to enlarge it. You should always keep in mind that each screen can display colors differently, and from one batch to another the color tone may vary slightly. We guarantee the same color tone only within the same shipment for multiple packages of the same color.
RETURN MANAGEMENT
The INTACT return must be shipped at the customer's expense to the billing address. It is necessary to send an email or WhatsApp message with an image of the product and the reason for the return. Once the goods are received and the return's validity is verified, we will proceed with the compensation.
